Stop losing home service jobs to voicemail
When your phone rings and nobody picks up, that customer calls your competitor. We answer missed calls, after-hours calls, and overflow calls so fewer leads go to voicemail. We capture the details and email them to you instantly. Works through simple call forwarding from your existing phone provider. Your customers keep calling the same number.
- After-hours and missed calls answered automatically
- Lead details emailed and texted to you in real time
- Optional hang-up text-back when technically available
- Simple monthly plans with included call minutes
Your customers don't leave voicemails. They call someone else.
41% of online home service bookings happen after hours. When a homeowner's AC breaks at 9pm in July, they're calling every company in town until someone picks up. If your phone goes to voicemail, you don't get a message. You get silence. The job goes to whoever answered first.
Most home service shops know this is happening. The owner's phone rings while they're on a job. The office person is juggling three things. After hours, it's just voicemail. Every missed call is a $500 service call or a $5,000+ install walking straight to a competitor.
Stogner Labs Call Ops fixes that. We answer missed calls, after-hours calls, and overflow so fewer leads slip through the cracks.
How it works
We answer the calls you miss
When you're on a job, after hours, or your line is busy, our AI-powered system picks up with your company name, talks to the customer naturally, and handles the conversation like a trained office person.
We capture the lead
Name, phone number, address, what's wrong, how urgent it is. Every detail captured and organized so nothing gets lost.
You get notified instantly
The moment a call ends, you get an email and text with the full details: who called, what they need, and how urgent it is.
Emergencies get escalated
You define what counts as an emergency. When the AI detects one on the Pro plan, it escalates immediately so urgent jobs don't wait until morning.
You stay in control
Set your own rules for when the AI picks up: after hours only, when your line is busy, or both. We work around how you run your business, not the other way around.
What's included
Everything you need to stop losing leads to voicemail. Nothing you don't.
Missed-call and after-hours answering
Professional call handling under your company name when you can't pick up. Sounds natural, handles home-service conversations, and knows when to escalate.
Lead capture and qualification
Every caller's details captured: name, number, address, issue, urgency. Qualified and organized so you know exactly who to call back first.
Email + text lead alerts
Full call summary emailed and texted to you the moment the call ends.
Safety net text-back
Optional hang-up text-back when technically available. If a caller hangs up before connecting, they can automatically get a text so no lead disappears.
Simple booking workflow (Pro)
Cal.com booking link or a simple scheduling workflow so the AI can offer callers a time slot. Available on the Pro plan.
Stogner Labs is not a CRM, not a scheduling tool, not a marketing agency, and not a bookkeeping service. We do one thing: answer the calls you miss and capture the lead. That's it.
Why Stogner Labs Call Ops instead of doing it yourself
Done for you, not another platform to manage
Most AI receptionist tools hand you a dashboard and say "go configure it." We do the opposite. We set up everything, train the AI on your business, and manage it. You don't log into anything. You don't configure scripts. Your missed calls just get answered.
Built for home services, especially HVAC
A generic AI doesn't know that a dead AC in August is a same-day emergency or that a SEER rating question signals a $6,000 install lead. Ours does. You don't spend weeks teaching it your business. It already knows the trade.
Simple monthly plans with included minutes
Each plan comes with a set number of AI call minutes. We monitor usage and warn you before your volume pushes you into a higher tier. No surprise bills.
Built for home service companies
Home service companies doing $250K-$1.5M/year (HVAC, plumbing, electrical, and more)
1-8 field technicians
Owner or small office team that can't answer every call
After-hours and missed-call volume that currently goes to voicemail
Shops using any software (or no software). We work with everything
Not ideal for
Simple plans with included minutes
We monitor your usage and warn you before your call volume pushes you into a higher tier. No surprise bills.
Starter
Missed-Call Capture + Overflow
$199 one-time setup
Pro
After-Hours + Overflow
$399 one-time setup
Custom Buildout
Full AI receptionist workflows
One-time setup + optional support retainer
Ideal when you want a production-ready AI receptionist built around your phone system, calendar, service rules, and escalation process.
Third-party usage costs (Retell, telephony, SMS, calendar) may be billed directly to the client.
All plans include a free 14-day pilot with up to 100 AI call minutes. See exactly how many calls we capture before you pay a cent. Cancel anytime, no contracts.
The “hear it yourself” guarantee
Before you commit to anything, and hear exactly how we handle a service call. Then try a free 14-day pilot on your real phone line (up to 100 AI call minutes). If we don't capture leads you would have lost, you pay nothing. No risk, no commitment.
Built by an experienced software operator
Joe Stogner
Founder, Stogner Labs
11+ years building high-reliability backend systems and operational software. Joe built Stogner Labs Call Ops because he kept seeing the same problem: HVAC companies losing real money to missed calls and slow follow-ups, while the “solutions” all required expensive platform subscriptions. Call Ops works with your existing setup. No new software, no platform lock-in, no six-month implementation.
Frequently asked questions
When a customer calls your business and you can't pick up (or after hours), the call forwards to our system. Our AI answers with your company name, has a natural conversation with the caller, captures their details, and sends you a summary by email and text. To the customer, it sounds like a professional office person.
No. This is designed for missed calls, after-hours calls, and overflow, the calls that currently go to voicemail. Your staff keeps answering during the day. We catch everything they can't.
Yes. We set up simple call forwarding from your existing phone provider. Your customers keep calling the same number they always have. No changes on their end.
None. You get lead summaries by email and text. No apps to install, no dashboards to learn, no platforms to subscribe to.
The system identifies itself honestly, but it's designed to sound natural and professional, like a trained receptionist. Most callers engage with it the same way they would with a real office person, especially when the alternative is voicemail.
On the Pro plan, you define what counts as an emergency. When the AI detects one, it escalates immediately so urgent jobs don't wait until morning.
A free 14-day pilot with up to 100 AI call minutes. We handle your after-hours and missed calls, capture leads, and send you summaries by email and text. At the end, we show you exactly how many calls we handled and how many leads we captured. If it's not worth it, we turn it off. No charge, no hassle.
Yes. Call (208) 248-0295 or use the Try demo button on this page. Our AI receptionist will answer. Pretend you are a homeowner who needs a service call.
Starter includes 300 AI call minutes per month. Pro includes 1,000. We monitor your usage and warn you before you approach the limit, so there are no surprise bills. If you consistently need more, we'll recommend an upgrade.
Most AI receptionist companies are platforms. They give you the tools to build and configure your own AI agent. That works great if you have time to set up scripts, manage a dashboard, tune settings, and learn a new platform. Stogner Labs Call Ops is a done-for-you service. We set everything up, configure the AI for your business, and manage it for you. You don't log into anything.
We specialize in HVAC but work with all home service businesses: plumbing, electrical, garage doors, pest control, and more. The AI is trained on home-service call flows, so it understands the urgency and language of the trade.
No catch. Plans start at $499/month with a one-time setup fee. Cancel anytime, no contracts, free 14-day pilot with up to 100 AI call minutes. We make money when you stay because the service is worth it, not because you're locked in.
Stop losing leads to voicemail.
Book a quick call and see how many after-hours and missed-call leads you've been losing.
Get in touch
Tired of losing calls? Let's talk about what that's costing you.